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FAQs

Image by Alex Callaghan Photography

EVENT CATERING

Do you require a minimum guest count?

No-we don’t require a minimum guest count for your event. Check out our Drop off/Pick up services for smaller groups looking for great food but do not need our full catering service.

When do we need to let you know about our final guest count and menu choices?

Once you’ve secured your event date with a deposit, you’ll have the freedom to adjust your menu and services as desired until two weeks prior to your event date.

What is your cancellation policy?

50% of your initial deposit is refundable if you cancel outside of the four month window leading up to your event date.

How far will you travel?

We frequent Olds and surrounding areas, such as Carstairs, Water Valley, Red Deer and Sundre and have traveled as far as Ponoka and Calgary! (Distance charges may apply for more than 20km from Olds)

We can cater at any location that allows caterers. This includes public or private locations, parks, beaches, recreation centers, churches, venue spaces, etc.

Where can you cater?

Do you have any children’s options?

We offer ½ off of the adult menu for all children ages 4-11. Ages 12 and up are counted as adults and 3 and under are free. Detailed breakdown is only needed at time of final count, two weeks before your event.

Yes! All of our menus are suggested popular combinations, but only a place to start. We are very flexible and can vary menus to suit your needs. Any combinations are possible - just ask!

Are there vegetarian, vegan, gluten free and allergen free options?

We have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs. Our facilities are not nut or gluten free, however we are dietary needs aware. If you suffer from a severe allergy, please contact us directly to discuss your options.

Is gratuity included?

No, we don't automatically charge a gratuity. We suggest an optional 10-20% gratuity for the servers, based on the size and type of event. Gratuity is always appreciated but never expected.

Can I substitute items or change the menus?

Can I just pick up the food?

 Do you require a deposit?

How far ahead do I need to book the event?

Most menus are also available for Pick up or Delivery, packaged for easy client self-service – minimums apply.

Yes, a $1,000 minimum deposit is generally requested in order to secure your event date. We’re happy to create payment arrangements, so please ask if you’d like to discuss available options.

As soon as you know - let us know! Planning ahead is great, but we will always accommodate your last minute needs to the best of our ability!

We can discuss details over the phone, in person, or via email - whichever is easiest for you! In person meetings can be scheduled by phone or email.

We do offer private tastings. How a private tasting works is we just ask that you cover the cost of the ingredients (approx. $125-$200 depending on your choices) and Sam will volunteer his time to buy the ingredients, prepare and then serve you your desired options for a maximum of 6 guests. We also host an annual VIP tasting each winter before we kick off the wedding season (stay tuned to our social media for more details). Tickets are sold for just $30 each and include many different dishes for you to try at Willow Lane Barn.

How can I book my event?

Do you offer tastings?

HEAT & EAT

What is the cost per meal?

Our meals range from $30 for two people to $55 for four and $70 for six. We also create special menus for the holidays and special occasions that have special pricing.

How do I order?

Pre-order your meal under Heat & Eat and place your order by noon on the Wednesday prior to pickup

What if I have dietary restrictions and/or allergies?

Our facilities are not nut or gluten free, however we are dietary needs aware. If you suffer from a severe allergy, please contact us directly to discuss your options. Leave a note in the comments of any dietary restrictions or allergies and we will do our best to accommodate those. If we are unable, we will reach out to you to discuss your order further. 

Pickup will be within the Town of Olds on Fridays between 4 and 6 PM. The location might change based on demand that week. We will confirm a pickup location with you via email the day before Friday pickup.

For pick up or delivery requests between Olds and Red Deer, please provide us your location in the notes section of the order page and we will be in touch!

What are the pickup options?

We deliver within the Olds town limits between 4 and 6 PM on Fridays. 

For pick up or delivery requests between Olds and Red Deer, please provide us your location in the notes section of the order page and we will be in touch!

What are the delivery options?

Our online store accepts PayPal and Visa and MasterCard. If you prefer to pay by Interac eTransfer, gift certificate or cash, please select the manual payment option.

How can I pay?

Where do you prepare and cook the food?

Everything is prepared in either a commercial kitchen space in Red Deer (at the River Bend Golf and Recreation Area) or Willow Lane Barn.

Both of these kitchens are commercially registered kitchens and AHS approved. We have an AHS food handling permit.